#106 – Hospitality Meets Denise Flanders – The Legendary Hotel General Manager

At the time of writing, Hospitality Meets has now been downloaded in 113 countries (still looking for our first listener in Greenland). So this week, we’ve gone international and not only that, we managed to get some time with Denise Flanders, the General Manager of one of the worlds most legendary hotels, Hotel Bel-Air in Los Angeles (https://www.dorchestercollection.com/en/los-angeles/hotel-bel-air/).

We get through all manner of things including:-

  • The view from Bel-Air
  • The Bridge
  • Moving to New York
  • Joining Four Seasons
  • Moving around the US
  • Finding your home
  • Aligning values
  • Creating luxury hospitality
  • Guests who knit
  • The importance of relationships
  • Culture
  • Having confidence in the future
  • The magical moments
  • Kindness
  • FUN!

This conversation is like an advertisement for hospitality heavily laden with compelling reasons as to why hospitality is so awesome and Denise talks so passionately about the industry from the outset.

She is someone who clearly has hospitality coursing through her veins and has a wonderfully calming tone throughout.

What a pleasure it was to chat to her and I know you will all take some great nuggets with you from this.