#102 – Hospitality Meets Francisco Macedo – The Passionate Hotel Operator

I’m not going to lie, I’m a sucker for a luxury hotel.

So imagine my delight when I asked Group Operations Director of Iconic Luxury Hotels, Francisco Macedo on the show to chat through his journey.

We get through loads including:-

  • Staying busy
  • The hospitality way
  • Getting into Hotels early
  • The similarities within the Medicine and hospitality industries
  • The importance of the right mentors
  • Juggling work and education
  • World Class UK Hospitality
  • Madeira
  • Working through the country house hotel scene
  • Taking the helm at Cliveden House
  • Strategic emailing
  • Finding a balance
  • Journaling
  • Confusing guests in cloakrooms
  • Master Inn Holders

And so much more.

There are wonderful lessons and ideas all the way through our chat and Francisco talks with passion and humour throughout.