#099 – Hospitality Meets Tom Ross – The Hotel Group Operations Director

Episode 99 (We’re nearly there) and boy do I have another hum dinger for you today.

I got some time with the Wonderful (that will stick now) Tom Ross, Group Operations Director at The Pig Hotels (https://www.thepighotel.com/).

Tom’s story is epic and we cover off loads including:-

  • The wonderful Tom Ross
  • Awards
  • Events
  • Being born into the industry
  • Getting the start
  • Moving to the USA
  • Using the industry to travel
  • Moving to the Napa valley
  • Making people feel welcome
  • The Relais Chateaux Book
  • The French Laundry
  • Back to the UK
  • Serendipity
  • Retention
  • Hotelier of the year award
  • Let people fly
  • Badly behaved guests
  • Knitting
  • The Monotony of Excellence

And so much more.

Tom chats with amazing energy and passion throughout and is yet another indication of where this industry can take you with a bit of graft and a bit of focus.