Episode 99 (We’re nearly there) and boy do I have another hum dinger for you today.
I got some time with the Wonderful (that will stick now) Tom Ross, Group Operations Director at The Pig Hotels (https://www.thepighotel.com/).
Tom’s story is epic and we cover off loads including:-
- The wonderful Tom Ross
- Awards
- Events
- Being born into the industry
- Getting the start
- Moving to the USA
- Using the industry to travel
- Moving to the Napa valley
- Making people feel welcome
- The Relais Chateaux Book
- The French Laundry
- Back to the UK
- Serendipity
- Retention
- Hotelier of the year award
- Let people fly
- Badly behaved guests
- Knitting
- The Monotony of Excellence
And so much more.
Tom chats with amazing energy and passion throughout and is yet another indication of where this industry can take you with a bit of graft and a bit of focus.
Enjoy!