#021 – Bonus 21 – Hospitality Meets Jim Knight – Service that Rocks

A sneaky bonus for you this week as I welcome back absolute rockstar of a human, Jim KnightAuthor, Speaker & Podcaster. Jim’s super power is all about elevating through culture and having just written another book in his series, this time “Service that Rocks”, I thought it was high time we had him back.

Jim is just box office in every minute and we get through:-

  • Music
  • Jim’s Books
  • Authenticity
  • Creating wow experiences
  • Price of admission stuff
  • Service
  • Attitude and personality
  • Rita Gilligan
  • Service that rocks

Jim’s career may have taken him into other sectors teaching them all about the power of culture but his roots remain firmly in hospitality. Time spent in this mans company is time well spent indeed and there are so many wonderful takeaways from our chat.


The Guest

Website – https://www.knightspeaker.com/



Having led Global Training for Hard Rock International for two decades, Jim Knight teaches organizations how to attain their own “rock star” status. His customized programs reveal how to amp up organizational culture, deliver world-class differentiated service, and build rock star teams and leaders.

The Sponsor

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

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It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

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